Great service helps to create great products. Recently one of our long-term clients was readying a renewal for a managed program at two of its manufacturing facilities' final finish quality control sections. But they faced a quandary - was the service level they were receiving up to their standards? This major U.S. multinational tire manufacturer is focused on consistently high productivity together with comprehensive quality.
Not satisfied that their standards in terms of responsiveness and engagement (a key factor in ensuring top notch quality assurance) were being met, they decided a change in supplier was needed.
With plants running at capacity and working 24 hours, 7 days a week, supplier transition time is a major consideration - and risk factor - zero down time was vital.
Technical Professionals Group's long-established relationship with the company’s proving grounds operations - and our reputation for problem solving - prompted purchasing to request our participation in an RFQ and as a result we were asked to come in to remedy the deficiency. At the client's request we put on hold the initial opportunity they were considering to work with the second group needing substantially more support.
We developed a transition plan ensuring the plant would experience no disruption in operations. The employees were grandfathered with time in service honored, benefits from day 1 and the client reaped a clear improvement in its quality and productivity metrics. And, with the transition of this larger of the two locations managed and completed - with no down time - we then addressed the first and original opportunity. Today the Technical Professionals Group team is an integral part of both locations' improved quality and growth.
When quality determines your brand and supplier responsiveness, safety and a steady hand are the priorities, the choice is clear: Technical Professionals Group.
- A good name depends on high standards, practiced day in and day out
- Manufacturing process knowledge is fundamental
- Safety pays, we understand and embrace it daily
